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Pixienat
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Phone Suspended

Ok so yesterday I phone virgin mobile regarding my account I explained that my bill will be paid the following day and the lady on the phone stated that she will do a form to undo the suspended account and that once my bill was paid my phone will be automatically be on.  Today I have called them as paid my bill early in the morning and guess what they state that it can be 24 hours.  24 Hours has past and still no phone up and running and I am waiting for a very important call.

 

Might end up changing network providers.

Not happy at all

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Re: Phone Suspended

Hi Pixienat,

I'm sorry that you weren't advised that it can take up to 24 hours for suspended services to resume once the outstanding amount has been cleared. Has the service been restored for you since your post?

 


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