Phone Payment Vouchers texted in but no Virgin acknowledgement
Ever since I have used Virgin Mobile I have used prepaid vouchers to top-up my account.
Until last month, the submission of a voucher code number would elicit a text from Virgin saying that the account had been topped up.
This acknowledgement has not been received on the last 2 occasions when voucher numbers have been submitted.
I have tried to get to the bottom of this via the call centre but without success. One suggestion was that there had been a computer malfunction but now I wonder if the service has been withdrawn. A retrograde step in my view.
Re: Phone Payment Vouchers texted in but no Virgin acknowledgement
I'm glad the Top Ups are appearing on your account.
You should also be able to use the automated options on 789 to confirm your current balance (no password is required). The team can also help get this reset for you if you're not sure of it by first confirming alternative security questions with you.
Should you need any further assistance though, please don't hesitate to get back in touch.
Mark Y Forum Team
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