this forum is mainly a platform for customers to help and advise one another.
Whilst it is monitored by Virgin staff, they reply to posts where necessary in date order and it could take some time for you to receive any response here.
Your best course of action would be to call customer services directly (free) on 789 from your mobile.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Thank you for coming in and posting your message about the billing issue, my apologies on that.
It's good to see you've had some welcoming advice, thank you AlexKid
I can certainly take a look for you and would only need for you to reply to my PM I've just sent you.
All the best and speak soon
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