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SpaceTufty
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Pay Monthly Mobile - unable to "view my recent usage"

Hi, I have three Pay Monthly accounts (for my family) but every time I go to view my recent usage for each account, I get an error "Oops, something's gone wrong! Please try again in a few moments." This is constantly happening and is annoying since I need to check why I'm being charged more than my monthly fee. Any advice? Thanks. 

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Jillyh
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Re: Pay Monthly Mobile - unable to "view my recent usage"

I'm getting the same, have been for a week.

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Superuser
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Re: Pay Monthly Mobile - unable to "view my recent usage"

Hi SpaceTufty,

 

go to: https://mobile.virginmedia.com/ecare/login using your mobile browser.

This is working for me.

 

AlexKid :-)

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Jillyh
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Message 4 of 7
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Re: Pay Monthly Mobile - unable to "view my recent usage"

That doesn't work for me, still get the oops something went wrong Smiley Sad

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Forum Team
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Re: Pay Monthly Mobile - unable to "view my recent usage"

Hi SpaceTufty and Jillyh,

Sorry to see that you too have are having trouble viewing your recent usage via your online accounts.

We have been made aware that this problem is affecting a small number of accounts and have escalated this to our support teams.

We will keep you updated as soon as we know more Smiley Happy

As always please feel free to report back on this thread if anything changes.

Thanks

Liam_T
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Forum Team
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Message 6 of 7
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Re: Pay Monthly Mobile - unable to "view my recent usage"

Hi All,

Apologies that the issue with viewing Recent Usage is still ongoing. Checking on this, our technicians are still working on this fault. I'll update this thread as soon as I have more information from our support team. 

I'm sorry for the inconvenience this causes.

 

Thanks,

Terri

Virgin Media Forum Team


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Moderator
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Message 7 of 7
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Re: Pay Monthly Mobile - unable to "view my recent usage"

Hi guys,

We have an update on this issue on the following page:

http://community.virginmedia.com/t5/Managing-Your-Account-Mobile/recent-usage/m-p/3323518#M8327

If we could keep replies to just the one page it would be perfect.

Many thanks

Huw


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