I have a Lumina 640 mobile phone (microsoft). I have used my virgin account as my main e-mail account. Unfortunately I have forgot my password, and there doesn't seem to be any way that I can reset this on my phone, would the password on the phone and computer be the same? sorry to seem a bit thick, but the phone won't let me change accounts either, and without this I can't download apps etc.
Sorry to hear that you've been locked out of your email account. The password for the email account will be the same for the email address that you use on the PC provided it's the same address of course.
You can reset the password here. Let me know how you get on