How can I get my password reset when after entering my DoB and answering the question, the result is a sorry page not found error on your website and no email or indication that the request has been received!
Please could this problem be sorted.
Thanks for getting in touch via the Forum. I'm sorry that you are having problems resetting your password. Has this been sorted out for you?
If you still aren't able to reset your password and access your online account, please let me know and I'll look into this for you.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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