After obtaining my PAC code from o2 to switch to virgin mobile on the 22nd Dec , I was told it would switch over on the 28th Dec . On the 28th Dec my o2 no stopped working and to this date I still haven’t got it back yet ? Is this normal ? . As a self employed electrician i need my no to receive work and over the Christmas period by not having a no I have lost so much work I dread to think how much custom I have missed :/ . It’s been 10 days now , how long does it usually take and is there a chance that they have lost my no ?
Just to keep everyone informed it’s now the 6th Feb and I still haven’t got my no back ! After numerous (it packets opened) and my phone being blocked from outward phone calls , being given new SIM card with a new no ( in which I shared with other people ) and 2 managers looking into it . After being on the 0345 no for numerous hours on hold and being cutoff by the virgin help line people 3 times now and only got told yesterday the free phone no to phone ( I’ve been charged on my landline all this time 0345 no ) I am not amused !!!!!! This is beyond a joke now and I have never never had worse customer service by anyone ! I really don’t know where to go next , if I could take my no with me I’d go back to o2 tommorow but I can’t
Finally got my number after 53 days , am now trying to get compensation have been offered £35 lol that’s a insult after all the hassle constant paid phone calls I’ve had to make , been on hold for god knows how many hours and hung up on 6 times !!! Not to mention the confusion with the joint SIM cards and not being able to phone out from my mobile for nearly 4 weeks