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Mark071078
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Overpayment of handsets

Just found out I have been paying for 2 handsets for 8 months and 11 months over the stated contract , I didn't want to change the handsets but virgin DID NOT amend my payments !!! Daylight robbery £500 overpaid and they will not help in refunding this back can anyone help .... Thanks
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Forum Team
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Re: Overpayment of handsets

Hi Mark071078,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you have been overcharged for your handset contract. What was the result when you reported this to Customer Services? Has this been sorted out for you since your last post?

If you would like for me to check on this, please send a private message to me with your name and mobile number, so that I can look into this further for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Thanks,

Terri

Virgin Media Forum Team


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