Menu
Reply
  • 2
  • 0
  • 0
monkeyisland2
Joining in
205 Views
Message 1 of 5
Flag for a moderator

Overcharged every month - mobile

Account number: FA*********,

 
I am contacting you as I believe that I am being overcharged for the

Mobile which you provide. This has been happening since February 1st,

2015, which is unacceptable. To explain in more detail I have a

bespoke deal where i pay £5 a month and this is charged in the way of

a £15 tariff and then £10 credited to my account each month.

 

This was offered to me when i looked to change a while back.

Unfortunately it has pretty much been a nightmare since day one. I

have been over charged as credits had been missed month after month

as well as promises via phone calls not kept.

 

After numerous phone calls to resolve this issue the account looks

very messy due to Virgin trying to amend but failing to do so.

 

Quite simply (as i have explained many times) from

January to December 2015 i should have paid £5 x 12 months = £60.

 

I have paid out £100

 

This is still unresolved!!

 

[MOD EDIT: This post has been edited to remove personal and private information. Please do not post personal or private information in your public posts on the forum. To send a Private Message (PM) please click the letter icon to the top right of your screen. You can review the Forum Guidelines on this here. Thanks] 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
178 Views
Message 2 of 5
Flag for a moderator

Re: Overcharged every month - mobile

Hi Monkeyisland2,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some trouble with billing. We want to get this all sorted for you.

 

As this is a billing query, please give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on with this.

 

Thanks,

Mat
 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
165 Views
Message 3 of 5
Flag for a moderator

Re: Overcharged every month - mobile

Hi Monkeyisland2,

 

How are you getting on with this?


I want to get this all sorted for you as soon as possible.

 

Let me know if you need anything at all from me.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 2
  • 0
  • 0
monkeyisland2
Joining in
121 Views
Message 4 of 5
Flag for a moderator

Re: Overcharged every month - mobile

Hi Mat,

Sorry for the belated reply. I had hoped that this would be resolved by now but it is still on going and i am towards the end of my tether.

The last call i made (time, date and name of representative recorded), i explained my situation of being over charged for the last 12+ months and was promised a £70 refund into my account and an adjustment to my tariff to reflect the price i was promised and that i agreed to.

The last month i have seen that the tariff has been amended which i am happy with but no sign of a refund. I was told that this would be effective within 3-5 working days.

Is there anything that you could help me with regarding this or will i have to consult external help?

Thanks

Lee 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
102 Views
Message 5 of 5
Flag for a moderator

Re: Overcharged every month - mobile

Thanks for coming back to us Lee Smiley Happy 

 

I'm really sorry to hear that you're having issues with the refund. I want to look into this for you.


So we can do this, I've sent you a  PM detailing the next steps.

 

You can view this by clicking the purple envelope in the top right.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos