I've recently changed my service provider to Virgin from o2, as well as buying a new unlocked phone for the new virgin sim. I got my PAC code from o2, to get the number from my old sim in my old phone transferred over to the new virgin sim in the new phone.
I gave the PAC code and the number I wanted to transfer to Virgin mobile, and they claim it has now been transferred. The o2 service on my old phone has been cancelled, however the number on my new phone with the Virgin sim remains unchanged, so the number I wanted to keep seems to no longer be in existence.
Do i just need to wait a while longer for the change, or has something gone wrong?
I am in exactly the same situation. Lost service on my O2 number at 8am. It's now 8pm and my number hasn't started working on my Virgin sim yet. They do say that it can take until midnight so I'm just keeping my fingers crossed until then.
Call in on 0345 6000 789 any phone local calls charges choose the option that says there is an issue with your phone. That should take you to the tech team explain your port has failed, ask for a log number should take a few days max to resolve. Insist in the log number
I'm in exactly the same boat. I've ported many times and it's normally a 15-30 minute deal. Old sim goes dead, new one comes alive. Not with Virgin it would seem. Between 8-9am this morning the old SIM went dead. It's shambolic.
Apologies that there has been a problem on the network when your number port was processed, causing a problem with the completion of your transfer order.
A mobile number port should only take up to 24 hours to complete, but there can be unforeseen issues on the network that we aren't aware of until the porting order fails. In these cases, we escalate this to our porting team and depending on the complexities of the issue, we aim to have this fixed within 7 days, but again this depends on nature of the problem and can, in some cases, extend beyond a week.
I can see that this has now been escalated for you and we will be back in touch as soon as this is fixed on the network. I will also keep an eye on the escalation and get back to you as soon as there is an update on this
Virgin Media Forum Team
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