They do credit checks etc in the background, which in one case I read a while back it added 2 days delay before it was green lighted and the customer received their confirmation email.
Welcome to the forums
I'm really sorry that you're having issues with not getting the confirmation email. So we can look into this, are you able to give us a call on 789 or 0345 6000 789? The team will be able to establish the progress of the order.
Let me know how you get on.
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Have you made any progress with this EMackay210?
Let me know if you need anything at all.