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ruthmc
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New mobile scratched on arrival

 A Mobile phone arrived in Friday which is a a Christmas present for our son, it's scratched.My wife and I spent an hour on the phone last night being redirected to 5 different people, departments? I was told last night I need to speak to customer services.

Today I rang up and was redirected four times. A man named Kyle said he'd call me back in the hour to arrange collection of the mobile, that we would need to send it back before reordering another one. He hasn''t called back. I have been with ntl and it's predessors for over 20 years and have never had such appalling customer service.

PLEASE advise us as to how to sort this out. Thank you Paul

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Re: New mobile scratched on arrival

Hey ruthmc, 

 

Welcome to the community Smiley Happy

 

I am so sorry to hear about the new mobile having a scratch on it! 

 

I would like to get this resolved for you, I’m shortly going to send you a private message so that I can request some account information.

 

To pick this message up please click on the envelope on the top right hand corner of the page. 

 

Chat soon, 

 

Kelly 

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