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santamonica
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New customer order

I ordered a new phone today on a monthly contract. How long should it be before I receive the email to sign the credit agreement? The only one's I've received so far are 'welcome to your account' and verify email address. The phone was supposed to be getting delivered tomorrow but I assume that won't happen because I haven't signed this. Not a good start for Virgin mobile!

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Re: New customer order

Hey santamonica, 

 

Thank you for your post, sorry to hear about those credit agreement emails not arriving. Can you confirm if you have received the handset yet? If not please come back and let me know and we can look into this. 

 

Take care, 

 

Kelly 

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