I know its early days and new things take time to get used to but I have a problem with the new mobile website.
Before when I logged in, I had my pay monthly contract account, 2 pay as you go accounts, and a pay monthly sim account. So I could manage my phone and my 3 sons phones in one account. Now when I log in it goes straight to the sim only account. When I click on 'view all my accounts' it just stays on the sim only account. If I try and add one of the other numbers, it says its already registered.
Is this just teething problems or can someone tell me what I am doing wrong? I need to access all 4 of my accounts please.
Yes, I've got that problem too. I had my phone and my wife's phone on the same account, and they both used to show up. Now there's only mine which is wrong as I've upgraded, and my wife's phone is not there!
I have another problem and can't even get into my account because my email address has a hyphen in the middle which is not accepted by the new log in page. Not sure they have tested this new website properly
Mat, I have sent you a PM. My mobile account is now totally out of control. It's got the wrong call allowance, no second phone shown, bill credit is wrong, and it shows I have used a load of data mb allowance which I have not used! I am so worried about this, I have now switched my Mobile Data off, and am only using Wi-fi. Get this sorted now and quickly VM!
I can't even access virgin mobile website. Have been trying 2 days and now have received a large bill by email with the usual invite to check it online! Still no access. I think its apalling that virgin have not made a statement to advice customers what is happening.