• 4
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

New Sim delivery

I called virgin to ask for a new sim card for my account as I bought a new phone. Now  I have just received my latest bill and have been charged £2.99 for delivery!! At no point when I rang was I informed I would be charged this and NO WAY should 'delivery' be that much. Furious! On another note.... signal is absolutely PANTS in my area for some reason. Will be leaving Virgin asap

0 Kudos
  • 3.82K
  • 897
  • 1.7K
Message 2 of 2
Flag for a moderator

Re: New Sim delivery

Hi starmekitten,


a delivery charge is usual:

3-5 working days for Royal Mail at 99p or Yodel 24 hour courier service at £2.99.

You should certainly have been told this though and asked which service you wanted.

As you weren't it might be worth a call back and ask to be reimbursed?


Personally, I just cut my old SIM to size with a pair of scissors when I got a new phone.


AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.