I've had the letter offering me a new free SIM but must be ordered by 16 Dec. I wasn't sure about this so rang Virgin. Spoke to JR - he said if I chose not to have the new SIM I wouldn't be able to change tariffs in the future, but also said if I did have it, I would get better reception everywhere. What happens to all the data, photos etc on my old SIM when I put the new one in? Do I lose anything? When I asked him this, he just said he would go through it with me,when I got the new SIM but didn't say if I would lose anything. I felt a bit pressured into having this new SIM. Anyone else feel this ? Is this for my benefit or Virgin ?
Welcome to the community, you don't have to change your SIM but should you wish to take advantage of any of our great 4G deals in the near future then this will help you get setup and ready beforehand.
Oh sorry to hear that Mark - you're entitled to a rant if you want ! I have been with Virgin for more years than I can remember and have always found them available and helpful. I am not bothered about 4G - I have heard there's been occasions when people haven't been able to access it. And what's this £2 about, what do you pay that for ?