Menu
Reply
  • 7
  • 0
  • 0
warton-john
Joining in
74 Views
Message 1 of 2
Flag for a moderator

NO SIM CARD - NO SERVICE

So, upgraded to a Sony Xperia XA1 today in a virgin media shop.

Got home, connected to wifi to finish set up.

 

Phone is showing no sim card - no service, and same icon at top of screen.

I am sure the sim card is in it. The did it in the show, and I am sure i can see it in the slot, it is very small.

Why is this message displaying ? I cannot may calls.

 

Thanks.

0 Kudos
Reply
  • 7.47K
  • 238
  • 534
Forum Team
Forum Team
43 Views
Message 2 of 2
Flag for a moderator

Re: NO SIM CARD - NO SERVICE

Hi warton-john,

I'm sorry to hear that your new mobile isn't working. It's possible that the SIM card hadn't activated yet. Has this been fixed for you since your post?

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details:

  • Full name on the account
  • Mobile number

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply