So, upgraded to a Sony Xperia XA1 today in a virgin media shop.
Got home, connected to wifi to finish set up.
Phone is showing no sim card - no service, and same icon at top of screen.
I am sure the sim card is in it. The did it in the show, and I am sure i can see it in the slot, it is very small.
Why is this message displaying ? I cannot may calls.
I'm sorry to hear that your new mobile isn't working. It's possible that the SIM card hadn't activated yet. Has this been fixed for you since your post?
If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details:
* For other forum users reading this, please only PM me if I have asked you to first.
Virgin Media Forum Team
Running out of data? Check out our top Mobile data tips