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Beckenham1
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My Samsung Galaxy S5 Neo battery looses charge

As an example yesterday, I went out at 3pm with the phone showing 100% charge but by 8pm this was less than 20%. I had not made or taken calls nor checked emails, SMS on gone on the web other than Google maps.

This happens all the time & means that I can't check journey times for my return journey home. I recharge it via the USB port from either my desktop PC or by a three pin plug.

This has always been a problem but it is getting worse.

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Forum Team (Retired) Mat_H
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Message 2 of 6
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Re: My Samsung Galaxy S5 Neo battery looses charge

HI Beckenham1,

 

Thanks for posting Smiley Happy

 

I'm really sorry to hear that your phone is losing charge very quickly. I want to get this all sorted for you. Can you let me know if you leave Wi-Fi/Bluetooth/Location settings on all day even when they're not being connected?

 

Let me know how you get on.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 3 of 6
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Re: My Samsung Galaxy S5 Neo battery looses charge

Hi Beckenham1,

 

How are you getting on with the battery issues?


Let me know if you need anything at all from me.


Thanks,

Mat


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bobsmith
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Message 4 of 6
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Re: My Samsung Galaxy S5 Neo battery looses charge

If your phone WiFi , Bluetooth and locations are set off and still facing the same issue. Do a factory reset to your device. If you still face the problem,  drain your battery to 1 % and charge your battery with the original Samsung  charger up to 100%. In this way the battery will cal liberate itself.

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Beckenham1
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Re: My Samsung Galaxy S5 Neo battery looses charge

Well I take the point that if I don't turn it on & use any of the functions then the battery will not run down as fast. I turn Email, eBay & so on, off immediately I've finished using them.I do use GPS as Moovit needs it. I do get warnings that Moovit is fired up when I turn the phone on but I can't find how to just have it on standby.

However I will try letting the battery down completely before I recharge it.

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teabag
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Re: My Samsung Galaxy S5 Neo battery looses charge

Have you had a look in the phones settings/battery to see if any app has constant high usage ?
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