I'm still seeing a "WHOOPS!" when activating the Manager app after two months. I can't continue without a 'usage' reading - even as an 'unlimited' user - because my usage might breech the (so called) 350 Gb "fair usage" limit. I've tried to access a data-reading via (both) logging in online and messaging an apparently defunct number. I understand there's been a general problem with the present Manager app. but i'm now in the 3rd month of this unacceptable billing system.
Hi Terri, Myaccount app isn't working since the beginning. The problem seems the same: There're difficulties reaching the server and it says try later or call 789. I'm experiencing this since 3 weeks ago when I downloaded it. Can you help me? Thanks
Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with the mobile My Account app. Is this working for you now?
Have you tried uninstalling and reinstalling the app? Is the download going through alright? Do you get a sign in option when opening the app or does it give you the error message straight away? After installing the app, please make sure that you switch your WiFi off and connect only via your mobile internet when opening the app.
If you are still having a problem with this, please let me know and I'll look into this for you. Also please let me know if you are able to log in to Your Account online.
Virgin Media Forum Team
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