I'm sorry to hear that you are still having problems with the My Account mobile app. Thank you for posting the screen shot of the error you're getting. Has this issue been resolved for you since your post?
If you are still experiencing this problem, please PM me with the following details:
Full Name and Address
Are you able to access websites via your mobile internet connection (with WiFi off)?
Are you able to access via WiFi on your handset (with mobile data off)?
Are you able to log into Your Account website and access your mobile bill?
Does the app work if you have the handset WiFi off and the mobile internet on?
Reset your password via the Your Account website.
Uninstall/Reinstall the My Account app.
Make/Model of handset
OS used on handset
Do you have Virgin Media TV/Broadband/Phone services?
Virgin Media Forum Team
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