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pikemanmick
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Moving from Virgin PAYG to sim only contract

What's the easiest way to do this and keep my number?  Can I simply order a new SIM only contract and then port my old number over to the new contract?

 Thanks

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pikemanmick
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Re: Moving from Virgin PAYG to sim only contract

I should have stated that I want to move to a virgin sim only contract

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Superuser
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Re: Moving from Virgin PAYG to sim only contract

Hi pikemanmick,

 

if you order a separate Pay Monthly SIM Only, you will not be able to just move your PAYG number over.

It will involve porting out then back in again onto your new Pay Monthly SIM.

You need to call customer services (free on 789 from your mobile) and make it clear that you wish to "upgrade" your PAYG number to Pay Monthly.

Alternatively, log into your Virgin Mobile account then click on the "Plan and device" tab.

From that page, click on "Pay Monthly SIM Only".

Select your prefered Pay Monthly tariff, add it to Basket and continue to "Checkout" where you will see the option to keep your PAYG mobile number.

Any credit balance that you have on your PAYG number will also be transferred to your new Pay Monthly SIM Smiley Happy .

 

AlexKid :-)

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pikemanmick
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Re: Moving from Virgin PAYG to sim only contract

Great thanks - i'll do it that way.

Cheers AlexKid
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