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Bluemark2016
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Mobile upgrade

I have 2 mobile contract with virgin both taken upgraded at the same time nearly 24months ago but on 1 account it says I have an extra month why is this

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Superuser
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Re: Mobile upgrade

Hi Bluemark2016,

as your query is account specific it will only be able to be answered by Virgin Mobile staff.

This forum is monitored by members of the Virgin team but it may take a while for one to pick up on this and get in touch with you.

For a quicker resolve you could give Virgin mobile customer services a call on 789 from your mobile or 0345 6000 789 from any other phone.

AlexKid :-)

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Superuser
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Message 2 of 4
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Re: Mobile upgrade

Hi Bluemark2016,

as your query is account specific it will only be able to be answered by Virgin Mobile staff.

This forum is monitored by members of the Virgin team but it may take a while for one to pick up on this and get in touch with you.

For a quicker resolve you could give Virgin mobile customer services a call on 789 from your mobile or 0345 6000 789 from any other phone.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Bluemark2016
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Re: Mobile upgrade

Thanks Alex for your advice I spoke to the virgin team and as a result I have 2 new phones and contracts thanks again for your help

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Forum Team (Retired) Mat_H
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Re: Mobile upgrade

I'm glad to hear you got this sorted BlueMark2016 Smiley Happy

 

Let us know if you need anything at all.

Thanks,

Mat


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