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Mobile upgrade

Hi every one just wondering if anyone knows how to get in touch with  the credit check dept as today refused upgrade on mobile and it seems this could be some kind of fraud as never give bank details to anyone not even family but customer services say can't tell me any details data protection but need information for police and bank to look into many thanks

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Re: Mobile upgrade

Hi Andy44,


Welcome to the community and thanks for posting.


I'm sorry to hear you suspect fraud has taken place. Something similar happened to me and it's certainly not nice.


Are you a customer of Virgin Media?

You've not attempted to upgrade your handset?


The only people who can help is our team on 789 from a Virgin Mobile or 0345 6000 789 from any other line. If they're not able to provide the information over the phone then it may be worth writing in. The details can be found here.


Hope to hear from you soon.



Forum Team
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