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JN71
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Mobile technical email address

Hi,

Can someone please let me know the email address for the mobile repair department. 

I was given;

virgin.repair@uniqueport.com

However when sent the email was bounced back.

I need to ask for information on a repair that they are refusing to do.

Thanks
Jason

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jamesofmerton
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Re: Mobile technical email address

I've used an email checker I use and it comes back as no mail server. No trace of that email address at all as ever being used by anyone. Very strange.

Try the below.
https://mobile.virginmedia.com/ecare/phoneRepairs otherwise it's the good old fashioned phone 0345 454 1111

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JN71
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Re: Mobile technical email address

Thanks jamesofmerton

I went via that page when I first reported the phone. I going to make a complaint about the service.

Thanks
Jason

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Forum Team
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Re: Mobile technical email address

Hi JN71,

If you would like to get in touch with us to discuss your phone repair, please give us a call on 789 (from a Virgin Mobile) or 0345 6000 789 (from any other phone) or 150 (freephone from a Virgin Media landline). We don't have a contact email address as our Mobile support is provided via the above numbers and WebChat: Contact Us.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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