Welcome to the community and thanks for posting.
My sincere apologies for problems you've had tracking your parcel.
I'd like to help you out with this.
Please give our mobile team a call on 789 or alternatively on 0345 6000 789 so we can chase this up for you.
Let me know how it goes.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
I was wondering how you got on with this.
Did you manage to get your new handset ok?