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slc0311
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Mobile contract

My contract has ended but I have not upgraded. Will the price I pay each month go down ?

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Superuser
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Re: Mobile contract

Hi slc0311,

 

with the old style contracts your monthly payment will continue until you request to change :

“3.4 At the end of the Minimum Term: We may contact you towards the end of your Minimum Term to let you know that the Minimum Term is due to come to an end. At the expiry of your Minimum Term we will continue to provision you with your Contract Allowance on a monthly (or other periodic) basis and will continue to bill you for the Charges. If you wish to change your Contract Allowance at the end of the Minimum Term then you can do so by contacting the Team but you will need to sign up for another Minimum Term. You will need to contact the Team at least one month before the expiry of your Minimum Term or any subsequent monthly renewal date for your Contract Allowance if you do not want us to continue provisioning you with your Contract Allowance each month. If you do contact us we will not provision you with your Contract Allowance but will continue to provide you with the Services at the rates set out for Pay Monthly customers in our Tariff Table until this Agreement is cancelled by either you or us in accordance with Clause 10.”

It's your responsibility to notify Virgin if you want to change your plan (upto) one month before the end of your contract period.

If you don't contact them and make alternative arrangements, you will continue to pay the same.

The new Freestyle Contracts are much better in this respect.

These are split into two parts, one for your phone and one for your airtime. So once your phone is paid off, you just continue paying for your tariff.

 

Unless you happy to continue paying your current price for your provisioned allowance now you are out of contract. I suggest you give the Team a call on 789 to discuss options available to you.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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  • 3.82K
  • 899
  • 1.7K
Superuser
Superuser
440 Views
Message 2 of 2
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Helpful Answer

Re: Mobile contract

Hi slc0311,

 

with the old style contracts your monthly payment will continue until you request to change :

“3.4 At the end of the Minimum Term: We may contact you towards the end of your Minimum Term to let you know that the Minimum Term is due to come to an end. At the expiry of your Minimum Term we will continue to provision you with your Contract Allowance on a monthly (or other periodic) basis and will continue to bill you for the Charges. If you wish to change your Contract Allowance at the end of the Minimum Term then you can do so by contacting the Team but you will need to sign up for another Minimum Term. You will need to contact the Team at least one month before the expiry of your Minimum Term or any subsequent monthly renewal date for your Contract Allowance if you do not want us to continue provisioning you with your Contract Allowance each month. If you do contact us we will not provision you with your Contract Allowance but will continue to provide you with the Services at the rates set out for Pay Monthly customers in our Tariff Table until this Agreement is cancelled by either you or us in accordance with Clause 10.”

It's your responsibility to notify Virgin if you want to change your plan (upto) one month before the end of your contract period.

If you don't contact them and make alternative arrangements, you will continue to pay the same.

The new Freestyle Contracts are much better in this respect.

These are split into two parts, one for your phone and one for your airtime. So once your phone is paid off, you just continue paying for your tariff.

 

Unless you happy to continue paying your current price for your provisioned allowance now you are out of contract. I suggest you give the Team a call on 789 to discuss options available to you.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.