Hi I've had a virgin mobile contract for 24 months my account via my app tells me I can now get an upgrade . I'm on a starter 24 mt contract cost £16. And the odd pence and this is paid via direct debit. Online and on the phone have tried to upgrade and apparently I can have one because of my credit rating ?? Even though your quite happy to continue taking my airtime fee via dd , the upgrade I wanted was only slightly more than what I paying you now to 19.00 , so what the hell ? From a very fed up virgin customer .
This has been going on long enough now to indicate that there is no way it can be down to incompetence - higher management would not stand for it.
For whatever reason VM are using this as a method of shedding customers. It seems a strange thing to do but it is certainly what they are actually doing - the business reasons would be interesting but something is going on in the world of Virgin Mobile.
I am on the verge of leaving Virgin after countless years. I feel like I have been lied too and Virgin have gone back on things that were in writing. I have 4 mobile contracts (for myself, wife and 2 kids). All in my name with 2 ending at end of July. I have been told by Virgin in my account, by text and in a call from a foreign call centre that I am out of contract NOW and I could upgrade. The foreign person wasn't able to match what I can get elsewhere and tells me to call 789.
I call retentions to be told that I am not actually out of contract and it is one big error that they have it plastered over my online account and been phoning me and my wife daily. I can if I wish buy out my remaining contract or go onto a 12 month sim only deal or wait till start of July and go onto the 30 day sim.
It is nothing short of some of the worst customer service I have ever received and the persons attitude was questionable.
I have 4 phone contracts, broadband , tv and home phone, get it sorted or SKY here I come