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Solitaire1
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Mobile Rescue

Im trying to register my phone on Virgin Mobile Rescue but get the message: ERROR: Incorrect credentials entered. I have previously registered so am using my email address and password with the new authorisation code. 

Any ideas why I can't register?

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Forum Team (Retired) Mat_H
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Re: Mobile Rescue

Hi Solitaire1,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having some trouble with Mobile Rescue. We want to make sure this is all sorted as soon as possible.

 

So we can get this sorted, please give the insurance team a call on 0845 604 8846.

 

Let me know how you get on with this.

 

Thanks,

Mat


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Solitaire1
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Re: Mobile Rescue

What are the opening hours Matt and is there a free fine number I can contact them on?
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Forum Team (Retired) Mat_H
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Re: Mobile Rescue

Hi Solitaire1,

 

Thanks for your reply Smiley Happy

 

The opening hours are 8AM - 9PM weekdays.

 

Weekends are 9AM-6PM. I'm afraid there isn't a free number to call for the insurance team. Sorry about that.


Let me know how you get on.

 

Thanks,

Mat

 

 


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Re: Mobile Rescue

Hi Solitaire1,

 

How did you get on with this?

 

Let me know if you need anything at all.


Thanks,

Mat


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Solitaire1
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Re: Mobile Rescue

Still can't register the phone. Haven't bothered with phoning the 0845 number.
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Re: Mobile Rescue

Hi Solitaire1,

 

Thanks for the update.

 

Mats not in the office a while so I thought I'd jump on this for him. 

 

Apologies your still having difficulties getting the phone registered. The number Mat supplied is probably your best option at the moment.

 

Should you call them let us know how you get on.

 

Many thanks 

Stephen_B
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