Im trying to register my phone on Virgin Mobile Rescue but get the message: ERROR: Incorrect credentials entered. I have previously registered so am using my email address and password with the new authorisation code.
Any ideas why I can't register?
Thanks for posting
I'm really sorry that you're having some trouble with Mobile Rescue. We want to make sure this is all sorted as soon as possible.
So we can get this sorted, please give the insurance team a call on 0845 604 8846.
Let me know how you get on with this.
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Thanks for your reply
The opening hours are 8AM - 9PM weekdays.
Weekends are 9AM-6PM. I'm afraid there isn't a free number to call for the insurance team. Sorry about that.
Let me know how you get on.
How did you get on with this?
Let me know if you need anything at all.
Thanks for the update.
Mats not in the office a while so I thought I'd jump on this for him.
Apologies your still having difficulties getting the phone registered. The number Mat supplied is probably your best option at the moment.
Should you call them let us know how you get on.
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