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Anniel
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Mobile Phone Charges

I have a contract with Virgin Mobile and it costs 12.00 per month. I use whatsapp to make calls to UK when I am overseas. Just seen my monthly bill and i have been charged 160.00 for two calls made to UK from St.Lucia. I thought that any calls made with Whatsapp were free.

Is it the case that Virgin do not allow me to make Whatsapp for phone calls overseas free? i wish I had known. As I own my phone outright is there any other company which does not charge for Whatsapp calls?

A fed up customer!

Anniel

 

 

 

 

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Superuser
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Re: Mobile Phone Charges

Hi Anniel,

calling with WhatsApp is free (potentially).

Did you have a WIFI connection when you made the calls?

If not and your phone used mobile data to make the call, then this is what will have caused the charge.

AlexKid :-)

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Superuser
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Re: Mobile Phone Charges

Hi Anniel,

calling with WhatsApp is free (potentially).

Did you have a WIFI connection when you made the calls?

If not and your phone used mobile data to make the call, then this is what will have caused the charge.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Anniel
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Re: Mobile Phone Charges

thanks Alex. My mobile data is always switched off and I rely on my sons wifi. However Roaming was left on so would that affected thecharges?

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Forum Team (Retired) Mat_H
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Re: Mobile Phone Charges

Hi Anniel,

 

Thanks for posting Smiley Happy I'm really sorry that you were charged for this.


I'm afraid we have no control over this as the calls were made via Whatsapp.

 

I believe if roaming was disabled, you wouldn't have been charged for this.

 

I've seen this thread here where several people have the same issues. I would advise to contact Whatsapp regarding this.

 

Thanks,

Mat


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