Hello Forums, I am in need of some assistance and advice.
My contract for Virgin Mobile ended back in November 2015 and I am still paying the contract monthly but I am no longer bound by the contract term and such I know that much as it says "You are now out of contract" but there is a couple of questions I need help with answering and clarified before I renew my contract with a new device and tariff.
1. I have the green "You're due an upgrade" banner on the Virgin Mobile site, and when I click to select an upgrade on the green banner, choose it, choose my tariff in the Freestyle tariff and select okay etc. It's asking me to write in all my details as if I am a new customer, how do I go about this, do I need to ring or something as an existing customer to get my offers? As clicking the green banner for an upgrade, makes me seem as a new customer.
2. When upgrading with the same number but to a new device due to it having a different sim type to what I am currently using, how long does this typically take to happen? As I get important text messages and such through online services that require my number like whatsapp for example, how will upgrading affect that service will my messaging services be inaccessible until the number is transferred or is the transfer instant as it is an already existing Virgin Mobile sim number transferring to a new Virgin Mobile Sim?
3. Also about this freestyle tariff, when I renew my contract will I be renewed onto this freestyle tariff or my original default tariff before? As I may need some time to switch tariffs as my financial situation can change at any given moment and may require downgrades or upgrades if I am unsure I am getting my moneys worth etc. Do I request my original tariff be transferred to a freestyle tariff or will it be done automatically or will I be stuck with my original Tariff I have had for 4 years?
Yes, I finally managed to get everything sorted, I called up Virgin on the number given on their mobile site and got everything sorted, got a new tariff and a new phone on it's way, thanks for your answers!