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kingkongbantam
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Mobile Abroad (EU)

Can anyone tell me what I need to do to get my mobile data working in Germany.
I know that I need to buy a travel pack and turn on roaming. 
Do I need to do anything else.

The reason I ask is because in 2015 I did the same when abroad but it would never work.

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Superuser
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Re: Mobile Abroad (EU)

Hi kingkongbantam,

 

as you say "Roaming" needs to be on & "International call barring" needs to be off in your account.

(If you're still in the UK, I would call the team on 789 just to check everything is set correctly).

 

To use mobile data whilst abroad you'll need purchase an EU Data Travel Pass.

Your phone may have a switch for data roaming in the settings on the handset itself.
Possibly: Settings > More Networks > Mobile Networks > Data Roaming.

 

Here is a useful help page from Virgin: Taking your mobile abroad

 

AlexKid :-)

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