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Jimski
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Missing credit

I got a payg sim and when I topped it up the balance was just £2.00 available, I used 90p in texts but it has cost me £10

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Superuser
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Re: Missing credit

Hi Jimski,

 

have you registered your SIM? If so log into your Virgin Mobile account and you should be able to see the usage.

Otherwise I can only guess. Are you using a "smartphone"? If so, unless you've disabled mobile data your phone is likely to have been connecting and incurring you a £1 daily charge.

To find out, why not give customer services a call (free) on 789.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

 

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Superuser
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Re: Missing credit

Hi Jimski,

 

have you registered your SIM? If so log into your Virgin Mobile account and you should be able to see the usage.

Otherwise I can only guess. Are you using a "smartphone"? If so, unless you've disabled mobile data your phone is likely to have been connecting and incurring you a £1 daily charge.

To find out, why not give customer services a call (free) on 789.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

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