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Geonix
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Logging into account

Hello, when I`m logging into my Virgin mobile account I can see only my details screen, when I`m trying click payments or any other choices I see text "Oops, something's gone wrong! Please try again in a few moments." I`m trying it 2 weeks, but nothing changes. With my Virgin media account everything is o.k. Maybe someone know what is wrong.

Thank you.

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Forum Team (Retired) BenD_H
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Re: Logging into account

Hi Geonix,

 

Thanks for the message, I'm sorry that this is not working for you.

 

I would like to ask if you're using this on a mobile device oh when checking it on the home PC or example?

 

Keep in touch.

Ben


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Geonix
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Re: Logging into account

Hi. it`s not working when I check it from PC

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J0hn
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Message 4 of 5
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Re: Logging into account

Try clearing the cache on you browser it might be that simple as it's letting you sign on, most with issues can't sign on so I'd expect it to be an easy fix
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Forum Team
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Re: Logging into account

Hi Geonix,

Checking this, I can see a problem with your account causing the online login issue. 

Please give us a call on 789 (from a Virgin Mobile) or 0345 6000 789 (from any other phone) or 150 (freephone from a Virgin Media landline). You can also contact us via WebChat: Contact Us so that way we can look into this for you.

I'm sorry for the inconvenience this causes.

 

Kind regards,

Terri

Virgin Media Forum Team

 

 

 

 


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