Hello, when I`m logging into my Virgin mobile account I can see only my details screen, when I`m trying click payments or any other choices I see text "Oops, something's gone wrong! Please try again in a few moments." I`m trying it 2 weeks, but nothing changes. With my Virgin media account everything is o.k. Maybe someone know what is wrong.
Checking this, I can see a problem with your account causing the online login issue.
Please give us a call on 789 (from a Virgin Mobile) or 0345 6000 789 (from any other phone) or 150 (freephone from a Virgin Media landline). You can also contact us via WebChat: Contact Us so that way we can look into this for you.
I'm sorry for the inconvenience this causes.
Virgin Media Forum Team
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