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KG57
Joining in
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Logging in to My Account

I'm trying to access my account from an iPad. The fun starts when I try to access the Virgin Mobile website - it takes a couple of minutes at least before the site loads. So much for being on Virgin's super fast broadband or it the website? When I finally get to the stage when I'm asked for my Username and Password, they're rejected, despite being preloaded. Finally, I try to reset my password. I enter the required details and... Nothing! The screen redisplays, asking me to enter my email and Virgin Mobile number. When are Virgin going to sort this out?

 

 

 

 

 

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Superuser
Superuser
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Re: Logging in to My Account

Hi KG57,

 

are you using Safari?

The usual advice is to try a different browser such as Chrome.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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