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Logging In

Wondering if anyone can help.  I signed up to take out a new mobile phone contract with virgin last night as my O2 contract is coming to an end, I filled in all of me details and got emails with order details, welcoming me to virgin and then one asking me to verify my email address.  Whenever I try to log in to my account with the password I had put in during registration it says it is not recognised, if I try and reset my password it asks for an account number or virgin mobile phone number, neither of which I have.  

Can someone please tell me how to get round this, I have tried to log on to the live chat but it says there is nobody available and I am unable to call right now as at work.   

Thanks in advance


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Message 2 of 2
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Re: Logging In

Hi Clare,


A warm welcome to the community and thanks for posting.


I'd like to say I'm sorry about the troubles you've had trying to log into your online account to verify your email address.


I'm going to send you a private message to discuss further. To view this click on the purple envelope on the top right.


Hope to hear from you soon.



Forum Team
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