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Jbray81
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Leaving Virgin Mobile

Unbelievably frustrated with Virgin Mobile Customer Service!
I want to close my account and move to another supplier. I phoned customer service last week to do just that, was put on hold for 10 minutes and then was hung up on. I phoned again today and the same thing has happened!
Added to this I now have a debt company chasing me for a Virgin mobile debt I do not have!
Any admins wish to comment on your appalling customer service?
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Forum Team
Forum Team
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Re: Leaving Virgin Mobile

Hi Jbray81,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your mobile account and getting through to us when calling in to get this issue sorted.

I'd like to look into this for you to see if I can help, but I'll need to take more information from you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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