Menu
Reply
  • 7
  • 0
  • 0
Katnip123
Tuning in
120 Views
Message 1 of 5
Flag for a moderator

Lack of customer support

Hi

I find it difficult when i call customer services as its usually a call centre in Phillipines (or India etc). The people who answer dont understand what im asking for, question was about my direct debit being returned as unpaid and i was trying to pay by card to avoid any other charges either with VM or Bank, but after an hour and two calls I gave up. Im hoping someone from Vm sees this as i want to cancel a sim only deal i have because im not using the sim, but cant face another phone call like the last three! Is anyone else having problems like this and what have you done about it/what was the outcome etc

regards

 

0 Kudos
Reply
  • 4
  • 0
  • 1
Drijver
Settling in
83 Views
Message 2 of 5
Flag for a moderator

Re: Lack of customer support

I agree. Customer support is non existing. How can it be when nobody speaks English?  Very bad Virgin!

0 Kudos
Reply
  • 8.4K
  • 535
  • 2.32K
Superuser
Superuser
77 Views
Message 3 of 5
Flag for a moderator

Re: Lack of customer support


Drijver wrote:

I agree. Customer support is non existing. How can it be when nobody speaks English?  Very bad Virgin!


ummm......

Always best to check your grammar when slating others for their command of English...

Non-existent

Their customer support is Non-existent

 

 


0 Kudos
Reply
  • 7
  • 0
  • 0
Katnip123
Tuning in
49 Views
Message 4 of 5
Flag for a moderator

Re: Lack of customer support

At least i understood what they were talking about!

0 Kudos
Reply
  • 7
  • 0
  • 0
Katnip123
Tuning in
48 Views
Message 5 of 5
Flag for a moderator

Re: Lack of customer support

oh and the extended use of..... is not required, the usual... is sufficient!
0 Kudos
Reply