a couple of months ago i cracked my Kazam Tornado screen. As phone kept working I just kept using.
however now the home buttons at the bottom have stopped working (home etc) making the handset pretty much redundant.
i wanted to take advantage of the free screen replacement within first twelve months however i just spent over half an hour to a fella at virgin who knows nothing about the free screen replacement and says since it is physical damage my warranty is invalid and i will have to pay for repair.
are there others who were in the same boat, how can i resolve this as handset is pretty much useless as it is