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HelenBx
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Just joined virgin mobile,£5 taken from my direct debit as "hardware hook" cost?

Ok so I literally just signed up to a virgin sim only deal today. I have now just spotted a -£5 charge that's come out of my direct debit stating " Virgin mobile hardware hook " What the hell is this? This was never mentioned on the call!
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Forum Team
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Re: Just joined virgin mobile,£5 taken from my direct debit as "hardware hook" cost?

Hi HelenBx,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you've had a charge that you weren't advised of. Was this taken for a PAYG top up?

Please check your balance to see if the £5 has been added on for you.

 

 

Thanks,

Terri

Virgin Media Forum Team


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