Menu
Reply
  • 23
  • 0
  • 3
samjo345
On our wavelength
215 Views
Message 1 of 8
Flag for a moderator

Iphone order still no delivery date but DD set to go out soon

Hi,

I ordered a iphone 7 about a week ago ( i am an existing customer but this is a additional handset) and the expected delivery was showing as 29th September.

As yet I have had no contact (other than the 3 agreement emails that you get to sign). I have gone in to check my credit agreement and it is showing that even though i have no phone my DD is due to come out in 21 days (this is confirmed on my bank account as it is set up there as well). 

So even if i get the phone by some miracle in the next few days, then i am expected to pay for a full months usage when i have not/will not have had the phone for the full month.

Will the DD date change as the wait time extends or will i end up paying for the phone before i even get it? 

 

Thanks

  • 1.87K
  • 174
  • 338
J0hn
Super solver
193 Views
Message 2 of 8
Flag for a moderator

Re: Iphone order still no delivery date but DD set to go out soon

There is a major shortage of iPhone 7, virgin only contact you when it due for delivery, I can't comment about charges, but you can always ring in and ask.

0 Kudos
Reply
  • 471
  • 33
  • 97
jamesofmerton
Fibre optic
188 Views
Message 3 of 8
Flag for a moderator

Re: Iphone order still no delivery date but DD set to go out soon

yes a lot of places are advertising it but they are in short supply.
0 Kudos
Reply
  • 12
  • 0
  • 1
Trev12
Tuning in
171 Views
Message 4 of 8
Flag for a moderator

Re: Iphone order still no delivery date but DD set to go out soon

Mines the same ordered on the 20th Sept , all DB set up on my bank account hopefully the iPhone 7 will be here next week the 8th Oct so they say on the phone 

 

  • 1.87K
  • 174
  • 338
J0hn
Super solver
161 Views
Message 5 of 8
Flag for a moderator

Re: Iphone order still no delivery date but DD set to go out soon

That sounds reasonable to me, good luck
  • 6.86K
  • 218
  • 511
Forum Team
Forum Team
130 Views
Message 6 of 8
Flag for a moderator

Re: Iphone order still no delivery date but DD set to go out soon

Hi samjo345,

Welcome to the Community Forum and thanks for your post. Apologies that there has been a delay in the delivery of your iPhone 7 order, as others have advised, this is due to low stock and high demand. 

The first bill will be out 14 days after the dispatched date for your mobile. If this is a problem, just give us a call on 789 or 0345 6000 789.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 23
  • 0
  • 3
samjo345
On our wavelength
127 Views
Message 7 of 8
Flag for a moderator

Re: Iphone order still no delivery date but DD set to go out soon

Thanks,

Will that bill be prorated? or just a straight full months payment?

 

Sam

0 Kudos
Reply
  • 6.86K
  • 218
  • 511
Forum Team
Forum Team
126 Views
Message 8 of 8
Flag for a moderator

Re: Iphone order still no delivery date but DD set to go out soon

Hi Sam,

That'll be prorated for the first month, then monthly thereafter.

 

Thanks,

 

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply