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TPB277
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Internet use charges

How come I am being charged for use of internet when I haven't actively used it via my phone?

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Superuser
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Re: Internet use charges

Hi TPB277,

 

assuming that you have a "smartphone". Apps and the phones OS will regularly update themselves  and use small amounts of background data if allowed to.

Even if connected to WIFI, when in standby your phone's WIFI may "go to sleep" as a battery saving measure and your phone may then use mobile data.

All of this will take place without you actively making a data connection.

If you want to prevent this you can restrict background data in the phone's settings.

Or just turn off mobile data completely.

 

AlexKid :-)

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Superuser
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Re: Internet use charges

Are we talking Mobile or Landline here? (This is a Landline forum).

Virgin Broadband does not use a Landline connection.

If you are talking about a Mobile phone issue I will move your thread to the appropriate forum.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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TPB277
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Re: Internet use charges

Sorry, mobile


TPB277 wrote:

How come I am being charged for use of internet when I haven't actively used it via my phone?


 

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Superuser
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Re: Internet use charges

Hi TPB277,

 

assuming that you have a "smartphone". Apps and the phones OS will regularly update themselves  and use small amounts of background data if allowed to.

Even if connected to WIFI, when in standby your phone's WIFI may "go to sleep" as a battery saving measure and your phone may then use mobile data.

All of this will take place without you actively making a data connection.

If you want to prevent this you can restrict background data in the phone's settings.

Or just turn off mobile data completely.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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