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Myname1
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Insanity of blocking 789 number

So when you have problems and your sim is locked by Virgin you then can't contact Virgin to resolve it. Is it me or is that mad??
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Forum Team
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Re: Insanity of blocking 789 number

Hi Myname1

 

I can certainly understand that SIM difficulties will have an impact on how you contact us to get them sorted out.

 

As you know you can always get in touch with us through the community forum here if you need any help. You can also contact us by dialling 150 from any Virgin landline or 0345 6000 789 from any other number.

 

Hope this helps but any questions please let me know.

Dave


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Myname1
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Re: Insanity of blocking 789 number

Hi Dave having finally got home I used my landline - but shouldn't there be a way of making contact using the mobile for which the service is provided.

Wdyt
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Marieoo7
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Re: Insanity of blocking 789 number

It's not just you, every time my phone gets blocked (30 day sim only) it's hard to reach Virgin on 789, sometimes it doesn't go through until the next day.
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