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Jayne15
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IMEI number

Hi 

I only just noticed that the IMEI number on my phone is different to the number on my account.

This is the only phone/sim that I have had on contract with Virgin, so it's not left over from an old account or anything like that, how do I go about getting it changed?

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Superuser
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Re: IMEI number

Hi Jayne15,

 

if this is your original mobile purchased from Virgin and at no point sent away for repair/replacement the IMEI details should be correct.

I recommend calling and speaking to the customer service team (free call 789 from your mobile).

 

AlexKid :-)

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Superuser
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Helpful Answer

Re: IMEI number

Hi Jayne15,

 

if this is your original mobile purchased from Virgin and at no point sent away for repair/replacement the IMEI details should be correct.

I recommend calling and speaking to the customer service team (free call 789 from your mobile).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.