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Registered: 2 weeks ago
Message 1 of 2 (584 Views)

IMEI number

Hi 

I only just noticed that the IMEI number on my phone is different to the number on my account.

This is the only phone/sim that I have had on contract with Virgin, so it's not left over from an old account or anything like that, how do I go about getting it changed?

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Superuser
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Registered: ‎28-11-2015
Message 2 of 2 (1,119 Views)
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confirmed by Jayne15
2 weeks ago

Re: IMEI number

Hi Jayne15,

 

if this is your original mobile purchased from Virgin and at no point sent away for repair/replacement the IMEI details should be correct.

I recommend calling and speaking to the customer service team (free call 789 from your mobile).

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
  • 3.09K
  • 711
  • 1.35K
Registered: ‎28-11-2015
Message 2 of 2 (1,120 Views)
Helpful Answer
confirmed by Jayne15
2 weeks ago

Re: IMEI number

Hi Jayne15,

 

if this is your original mobile purchased from Virgin and at no point sent away for repair/replacement the IMEI details should be correct.

I recommend calling and speaking to the customer service team (free call 789 from your mobile).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.