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Seamless39
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I ordered a phone online and no confirmation

Its paid for, my card has already been charged but I haven't had a confirmation of the purchase yet. Im using WiFi to make the purchase and check to see if it went through, so I can't exactly call, hence the reason I'm trying to buy a phone.
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Forum Team (Retired) Mat_H
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Re: I ordered a phone online and no confirmation

Hi seamless39,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you haven't heard anything since ordrering from us. I want to look into this for you.

 

So I can do this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.


Thanks,

Mat


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x0959430
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Re: I ordered a phone online and no confirmation

I have the same problem as Seamless39. I ordered an iPhone from the Virgin Mobile web page on 11/6. My credit card account was charged but I have received no confirmation of the order. Can you please help me figure this out? Thanks.

Chris

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Forum Team
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Re: I ordered a phone online and no confirmation

Hi x0959430, 

 

Welcome to the Community. Really sorry you seem to be experiencing a problem with your new order. 

 

I will pop you a private message and see what I can get sorted for you. Keep an eye out on the purple envelope in the top right hand side. 

 

Look forward to hearing from you 

 

Thanks 

 

Mike 

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