When I upgraded to 4G online. It has carried the discount from previous tariff but that didnt reflect on the bill. Please help.
this forum is mainly a platform for customers to help and advise one another.
As such, account issues such as yours cannot be dealt with here by users.
A member of the forum Team may be able to look into it for you they go through posts in date order so it may take a while.
Your best option would be to call customer services, free on 789 from your mobile or 0345 6000 789 (standard rate call) from any other phone and talk to them.
Alternatively you could try web-chat: Help and Support - Contact Us
The advisors are usually busy though so you may not get connected straight away.(Uas a PC or laptop and keep the page open, just refresh it every few minutes until chat becomes available).
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.