Thank you for sending your details as requested via PM. I have reset your account on the server, so this will need to be set up again.
Please go to Your Account and click on register and follow the onscreen instructions to set the account back up. If it still doesn't work, we may need for you to reset your password or try a different email address, but I will need to reset this again on the server, so please let me know.
Also, please let me know if you are able to download and log into the Virgin Mobile My Account app. For more information about this app, please see our online Help & Support page: Managing Your Account for Virgin Mobile.
Virgin Media Forum Team
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I can now access my account although I had to register with a different email address. I still cannot access the mobile app even though I have 4G. This is my daughters phone and I can’t even use the mobile app on that as she doesn’t seem to get 4G or even 3G!