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PaulMadders123
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I am considering leaving virgin after trying to upgrade

After making several phone calls and awaiting several replies I am deciding against upgrading my phone whilst also cancel my media. I have never felt so badly treated in my life and the lack of customer service and being treated poorly makes me have no confidence in Virgin. I have since come out to Spain and my phone does not work. I even added £50 to  top up but still it did not work. I'm fuming and feel this is inexcusable. 

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Superuser
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Re: I am considering leaving virgin after trying to upgrade

Has the phone picked up the local carrier?

Do you have international calls & texts activated?

Have you tried scanning for new carriers to see if it picks any up?


Virginia/Doctor9fan. If I have helped please give me Kudos.
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Moderator
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Re: I am considering leaving virgin after trying to upgrade

Hi PaulMadders123,

 

Welcome to the forumSmiley Happy and thanks for posting.

 

Sorry to hear you're not able to use your mobile in Spain.

 

I can see Doctor9fan has been helping you out which is great.

 

I've got some suggestions for you to try.

 

You will need check roaming is active when you log into Your Account .

 

Click on plan and device > Click the tab manage services.

 

Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account.

 

You can also check the call barring option to stop calls abroad isn't set to on.

 

You could also try the following steps if roaming is on:

 

Turn your phone off and then back on again

Go into your phone settings and select a network manually.

Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network

 

You can call our mobile team on +447953967967 from a roaming handset or land line so we can take a look at this for you.

 

Many thanks.

 

Let me know if you need anything.

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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gav456
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Re: I am considering leaving virgin after trying to upgrade

Do it.......I wish I could

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