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newsim
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How to get balance freely?

How to get my Virgin sim balance freely? I am a new user.

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Superuser
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Re: I just cannot believe! Can you help???

Hi newsim,

 

I thought that might be your problem.

Yes, you've turned it off correctly Smiley Happy

Although you've already paid for today now (upto 100MB) if you wanted to use it and turn it off again before midnight.

Just remember that even though you might not use mobile data your phone will automatically connect if allowed to.

 

AlexKid :-)

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Superuser
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Re: How to check the balance


paperclip wrote: He's not going to text for the balance as he's already been charged £1.

texting "BALANCE" to 789000 for a reply back showing your balance is a free service.

The £1 charge that the OP received was for mobile data use.

 

AlexKid :-)

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newsim
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Re: How to get balance freely?

Hi,
It seems to me that I got £1.00 charged after I check my balance by response a massage from 789000. Anything I was doing wrong? I am a new Virgin user, can you tell me how to check my balance by free?

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newsim
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How to check the balance

Hello,

Can you help me on a very simple question:
How to check the balance in my virgin sim card balance by free?

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Superuser
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Re: How to check the balance

Hi newsim,

dial 789 (free) and listen to your balance or text BALANCE to 789000 for a free text back.

You can also view your balance in the free app or in your online account.

AlexKid :-)
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newsim
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Re: How to check the balance

Thanks a lot!

What I was doing is to response a massage from 789000 and I got £1.00 charged for that?? Anything I was doing wrong? I am a new Virgin user.

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newsim
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Re: How to get balance freely?

Hi,

I have topped up £10.
Without call anybody, I tried to get my balance by text "balance" to 789000 and found my balance reduced to £9.00. I then tried to dialed 789 and listen to a voice and I was told my balance is £8.00!!

My phone is removed

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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newsim
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Re: How to get balance freely?

Anybody help!!!!!!!!!!!!!

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newsim
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I just cannot believe! Can you help???

Hi,

I have topped up £10.
Without call anybody, I tried to get my balance by text "balance" to 789000 and found my balance reduced to £9.00. I then tried to dialed 789 and listen to a voice and I was told my balance is £8.00!!

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Superuser
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Re: I just cannot believe! Can you help???

Hi newsim,

 

please don't create multiple posts with the same question. See the House Rules.

You don't say what phone you are using or exactly when you topped up.

Therefore I can only take a guess at your problem. Are you using a smartphone, did you top up yesterday (before midnight)?

If so, unless you first turned mobile data off on your device it will have made a data connection and this will have cost you £1.

(The charge for mobile data with Virgin Mobile PAYG is £1 per day for upto 100MB).

After midnight (this morning) when your phone connected again you will have been charged another £1.

You need to disable (turn off) mobile data in the settings on your device.

 

AlexKid :-)

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newsim
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Re: I just cannot believe! Can you help???

Hello,

I am a new user Smiley Happy Sorry about anything I did that causes trouble.
I have just did setting like this, please tell me if this is OK or not:
Setting->Data usage->Mobile data->switch from ON to Off

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