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pr1v8cy1
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How to cancel?

Anyone know how I can cancel my contract if I cant get through on the phones?
I haven't got enough minutes left on my current contract to be on hold for 1/2hr at a time. Already spent nearly 2hrs on the phone to them this wk!
I haven't had my phone delivered yet and have no email confirming my agreement.
I can't get any proper info from the call centre and the previous query I posted on here went unanswered.
Just want to cancel and get out of this nightmare.
Anybody any suggestions?
Thanks!
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Superuser
Superuser
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Message 2 of 6
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Re: How to cancel?

You can ring the 0800 free phone to talk to the sales team, they can cancel the order. Their 0800 free phone number is 0800 064 3847

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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pr1v8cy1
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Message 3 of 6
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Re: How to cancel?

Thanks!
Is it still free from a mobile do you know?
Thanks
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Superuser
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Message 4 of 6
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Re: How to cancel?

Hi pr1v8cyl,

 

yes, 0800 numbers are also free to call from mobile's Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Message 5 of 6
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Re: How to cancel?

Yeap, what Alex said. 0800 numbers are free to call from all landlines and all mobiles as well.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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pr1v8cy1
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Re: How to cancel?

Thanks for all your help everyone

Tried to phone the 0800 number this morning. As soon as you choose an option it cuts you off.

Tried the 0345 number, someone answered (I could hear them breathing) but wouldn't speak to me, they then put me on hold and finally someone else answered.

They have refused to cancel my contract, and when I tried to argue my point (ie distance selling regulations) they hung up on me.

What a load of poo!

Complaint in progress!

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