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torchydt
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How to Change a Service Appointment? Aaargghh

Aaargh. I'm going mad. Have an engineer booked for some work and want to change appointment. When I try and do this online via 'track my orders' I select the slot I want (showing available) and get a message back saying "can't be done online please call XYZ". I call XYZ and after wading through the nightmare of options get to the one that says, "to change an existing booking please press 3". When I press 3 I am told, "sorry, that option is not available".

So then I called the 'main' support number, went through a different set of menu options only to end up at the same failed "press 3" option.

Please, pretty please, how do I do this?

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Forum Team
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Re: How to Change a Service Appointment? Aaargghh

Hi torchydt, 

 

Thanks for your post and apologies to hear you are having an issue rescheduling an appointment. 

 

I am more than happy to help you with this Smiley Happy 

 

Just refer to the private message I have just sent you. Just click on the little envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

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