• 32
  • 0
  • 4
On our wavelength
Message 1 of 2
Flag for a moderator

How to Change a Service Appointment? Aaargghh

Aaargh. I'm going mad. Have an engineer booked for some work and want to change appointment. When I try and do this online via 'track my orders' I select the slot I want (showing available) and get a message back saying "can't be done online please call XYZ". I call XYZ and after wading through the nightmare of options get to the one that says, "to change an existing booking please press 3". When I press 3 I am told, "sorry, that option is not available".

So then I called the 'main' support number, went through a different set of menu options only to end up at the same failed "press 3" option.

Please, pretty please, how do I do this?

0 Kudos
  • 20.24K
  • 733
  • 1.51K
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: How to Change a Service Appointment? Aaargghh

Hi torchydt, 


Thanks for your post and apologies to hear you are having an issue rescheduling an appointment. 


I am more than happy to help you with this Smiley Happy 


Just refer to the private message I have just sent you. Just click on the little envelope at the top right hand side of the page to access your inbox.



Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos